You’ve Worked Hard to Get That Traffic to Your Website – Don’t Go Wasting It!

The following suggestions for your website or landing page, are designed to produce more leads and sales for you, regardless of whether your business is geared towards products or services. The ideas shared can be implemented immediately with little or no cost.
Additionally, by following the design fundamentals indicated below, the extra leads and sales you enjoy will be a result of converting a greater number of the visitors from the traffic that you are already receiving.
So, the basics first:

1. Ensure your site is designed according to the theme of the products or services offered. I recommend your website design fall under the supervision of your marketing staff rather than your art department or IT department.
2. Secondly, design your site as an interactive lead generator, not a static brochure. Whether you are selling low-price or high-ticket products and/or services, it may be unlikely you’re going to convince your prospect to purchase your product and/or service during an initial visit to your site. Therefore, construct a site that will generate leads for you as well as sales. That way, you can follow up with these leads in order to turn them into customers in the future.

Depending on your business and types of clients, your prospects may visit your site, browse around, like what they see, but then leave the site. This does not mean that they did not like what they saw, just that they were not ready to take the next step in the purchasing process. So, one of the problems becomes, if you don’t have any way of capturing your visitors’ information, how are you going to ensure that they remember your company when they are ready to buy?

If the only way a prospect has to get in touch with you is a phone number or an email address, you are losing out on the ability to market to all of the prospects who aren’t quite ready to buy.

You’ve Worked Hard to Get That Traffic to Your Website – Don’t Go Wasting It!

Think of all of the activity you have put into attracting visitors to your site – you have either paid for the visitors via pay per click or advertising, or you have put in the time to perfect SEO, write articles, comment on forums etc. All of which are producing targeted traffic for you.

Think of the website as a funnel into which you pour the traffic. What happens to that traffic is entirely a function of the content of your website. You will either receive a sale, or a lead, with whom you can follow up later and hopefully turn into a customer.

For more enquiries, please email us at sales@medicalamrketing.com.hk or call us at 852-25801059 in office hour HKT 10:00 to 14:00 / 15:00-19:00.

www.medicalmarketing.com.hk

Hire us! Why? Because we have …

1.      Solid experience in management of medical-related projects.

2.      Ability to collaborate and work well medical professionals.

3.      Good understanding of usability, conversion funnels, web analytics, web design, and information architecture design.

4.      Good understanding of technical requirements of organic search

5.      Good medical writing skills and HTML skills

6.      Similar approach and philosophy about organic search as yours.

7.      Familiarize with Google’s webmaster guidelines.

If you have interest on the web marketing in Asia, you are also recommended to visit www.asia-web-marketing.com as well.

Reduce your tax payment and Spend on marketing in 2011

Gain significant tax benefits by investing in important marketing before the end of the year

If you’ve remained profitable this year, you’re most likely going to have a tax liability early next year. One way to reduce your practice’s income taxes is to invest in any marketing tools your practice will need before the end of the year. ALL marketing expenditures are 100% tax deductable.

If your practice will need any marketing tools (or staff training) next year to implement an effective marketing plan and take your practice to the next level, you should consider investing in those tools now, before the end of the year. Doing so will allow you to deduct those expenses in the current year and reduce your tax liability.

Here is a checklist of important marketing efforts you should consider investing in before the end of the year:

• Staff training – front desk training to handle inbound calls, training staff to cross-market ancillary services & ask for referrals, and Practice Rep training to build your referral base. Take the opportunity to prepare your staff so they’re ready in 2011 to help you take your practice to the next level
• Web site updates and search engine optimization – if your web site needs updating or needs more exposure through effective search engine optimization.
• Marketing collaterals – if your brochures don’t reflect the professional image you need to build your brand or you need additional tools to market individual service lines or products
• On-hold message – develop a recorded message for callers to listen to when placed on hold. Studies show that callers will stay on hold longer and be less likely to abandon the call with a professionally recorded on-hold message
• eVideos – A short 60 second video on your web site will not only provide visitors with a visual of your practice and you, it will also help you search engine optimization due to the impact YouTube has on Google search result.

For more enquiries, please call us at 852-25801058 for more information.

www.medicalmarketing.com.hk

How You Can Use “Word of Mouth” Apply to Medical Marketing

Use word of mouth marketing to make your clinic more profitable, how to spend less on marketing, and how to make your patients happier. It cannot be denied that the world's most respected and profitable companies get their best customers for free through the power of word of mouth.
Five essential steps that make word of mouth work and everything you need to get started using them. Understand the real purpose of blogs, communities, viral email, evangelists, and buzz-when to use them and how simple it is to make them work.
Understand why everyone is talking about a certain restaurant, car, band, or dry cleaner-and why other businesses and products are ignored. Discover why some products become huge successes without a penny of promotion-and why some multi-million-dollar advertising campaigns fail to get noticed.

Five T's in Action

• Talkers: Who Will Tell Their Friends About You?
• Topics: What Will They Talk About
• Tools: How Can You Help the Message Travel?
• Taking Part: When Should You Join the Conversation?
• Tracking: What Are People Saying About You?

Word of mouth marketing isn't deception. It's the opposite.
Open your eyes to a new way of doing business. You'll see that honest marketing makes more money, because customers who trust you will talk about you. Learn how to be the remarkable clinic that people want to share with their friends.  

For more enquiries, please call us at 852-25801058 for more information.

www.medicalmarketing.com.hk

For Facebook, bigger isn't necessarily better

You can't use Facebook well if you don't know what Facebook does well. The rapid growth of Facebook over the last 18 months requires thoughtful marketers to consider this question given its ascent to the social-media world.

The value proposition for marketers was simple to understand; social connections were trusted; and the user experience was simple to navigate.

Since then, Facebook has been evolving quickly so it can become a marketing platform. Mark Zuckerberg himself has spoken rather grandly of Facebook as being at the center of the transformation affecting everything from news and movies to music and gaming. "Our view is that we should play a role in helping to reform all those industries, and we'll get value proportional to what we put in". His most recent interview on "60 Minutes" reaffirmed his claim of Facebook having transformed the internet itself.

Ever the practitioner, I could see that Facebook was morphing into social/communication/entertainment hub. I could also see that the transformation was not without some bumps. It was getting more complicated for marketers and users alike. We see how hard it is for marketers to assign value to a Facebook fan as we saw two vastly different answers from two very credible tech companies. A confusing state for marketers to be sure.

• Four NYU kids blew away their funding goal to "build the anti-Facebook".
• Facebook endured harsh backlash resulting from its handling of the privacy firestorm
• Most untimely, the movie "The Social Network" gave more people more ammunition to "... not feel good about using Facebook".
• A pastor was counseling his congregation to give up Facebook as a way to save marriages.
• The granddaddy of the internet, believes that Facebook "threatens" web future because of the data portability issue

As the vision of Facebook to become our online hub and displace Google along the way. Facebook is doing a full-frontal attack on Google; Gmail vs. Facebook Messaging, Google Search vs. Facebook Search, Google Voice vs. Facebook (+ Skype) and even Google Docs vs. Facebook (+ Microsoft). The scope leaves even the most ardent Facebook fan doing an "intellectual double-take" to imagine Facebook so broadly.

For my part, I had to start asking myself, Can it be that Facebook was stretching users' expectations too far too fast and adding too much complexity in the process? Did they wander too far from their "simple" roots of enabling trusted social connections? Can it be Facebook had jumped the shark?

The common thread here is the a priori assumption that being bigger (stimulated by lots of features), in and of itself, is the main value to marketers. Sure, it will be enriched with targetable data, but scalable size is the end game.

For more enquiries, please call us at 852-25801058 for more information.

www.medicalmarketing.com.hk

Great Customer Service in Ten Seconds... Or Less

One of the great myths of customer service is that providing great - or even good - service requires a "program" or a "policy." The program or policy can be so grand that in larger enterprises there may even be a person whose sole function is the maintenance of a customer service program.

That memorable patient experience most often depends not only on what is said to a patient but how it is said. Delivering that to your patients takes less than ten seconds per visit.

Using the preceding patient experience as a guide, here are the basic steps toward creating a memorable patient experience.

• Start with your telephones. Most phones are answered in a rush, which sends the wrong initial signal to your patient. Slow down, the difference between speaking your phone greeting rapidly and speaking it calmly is about 1.5 seconds. The difference in patient perception is timeless.
• Acknowledge your patient. At check-in, look the patient in the eye and welcome her to your facility. Ask about the weather, whether the office was easy to find, or about any plans for the weekend.
• Describe the visit step-by-step. Everyone who comes in contact with your patient should tell her who they are, what they do and how long it will take.
• Respect their time. If you are running more than 15 minutes late, tell your patients at check-in. If the backup starts while they are waiting, go into the waiting room and tell each patient personally what happened. Even better, phone the patients who have not yet arrived and tell them of the delay.
• Finish strong. At discharge, tell your patient what happens next, whether it is the need for another appointment or how long it will be before test results are back. Don't wait for her to ask you. Make sure that the last person seeing the patient says, "Thank you for coming in today."

For more enquiries, please call us at 852-25801058 for more information.

www.medicalmarketing.com.hk